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The Forum – Listening Lab (Georgia State University-2024)

Strategy/Project Name: 
The Forum – Listening Lab
Momentum Area: 
Mindset
Strategy/Project Description: 

GSU participates in a 7-institution University Innovation Alliance (UIA) initiative funded by the Kresge Foundation, conducting focus groups on identifying student success barriers. Through focus groups (30-50 students), we talk to different undergraduate populations, including First-Year, Transfer and Transition, Career Services users, and Academic Support users. Each semester targets a new population, gathering qualitative data to inform institutional improvements.

Activity Status: 
Evaluation/Assessment plan: 

KPIs:

- Student participation rates (target: 30-50 per topic)

- Recommendation implementation success rate

- Focus group completion rates

Assessment Frequency: Each semester

Progress and Adjustments: 

Completed Populations:

- First-Year Students: Full assessment and recommendations

- Transfer/Transition Students: Analysis completed

 

Current Focus:

- Career Services Users: Completing Assessments and recommendations

- Academic Support Services Users: Conducting Focus Groups

Plan for the Year Ahead: 
  • Complete Academic Support Services assessment with comprehensive recommendations
  • Monitor and support the implementation of previous recommendations
Challenges and Support: 

Developing a sustainable funding model beyond the conclusion of the grant.

Primary Contact: 
Allison Calhoun-Brown, Sr. Vice President for Student Success and Chief Enrollment Officer
Ben Brandon, Sr Director of Student Success Analytics